Shipping policy
Processing Time Orders are typically processed within 2-7 business days. Our products are fulfilled by our trusted partners:
- Print-on-demand items (apparel, drinkware, custom products): 2-7 business days
- Coffee and wellness products: 2-5 business days
Processing times may vary depending on the item and current production volume.
Shipping Methods & Timeframes We offer the following shipping options:
- Standard Shipping: 5-10 business days after production
- Expedited Shipping: 3-5 business days after production (where available)
Total delivery time = Processing time + Shipping time
Multiple Items: If you order items fulfilled by different partners (for example, a coffee product and a custom mug), they may ship separately and arrive at different times. You'll receive separate tracking numbers for each shipment.
Shipping Costs Shipping costs are calculated at checkout based on your location and the items in your cart.
Tracking Information Once your order ships, you'll receive a shipping confirmation email with tracking information so you can monitor your delivery.
International Shipping We currently ship to [specify countries]. International orders may be subject to customs fees, duties, and taxes determined by your country's customs office. These charges are the customer's responsibility.
Shipping Delays While we strive to meet estimated delivery times, we are not responsible for delays caused by shipping carriers, customs processing, weather events, or other circumstances beyond our control.
Order Changes Because our products are made-to-order, we cannot modify or cancel orders once production has begun. Please review your order carefully before completing your purchase.
Questions? Contact us at hello@gratefulcoffeeco.com for shipping inquiries.